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SyteLine Enhancement Process

A major benefit of being a user group member is the ability to influence enhancements to the SyteLine product.

All members are entitled to submit enhancement requests, for example improvements they would like to see be made to SyteLine. These are voted upon by the membership and the results passed to Infor for their consideration when deciding what goes into future releases of the product. This does not replace your ability to submit enhancement requests directly to Infor -  we would actively encourage you to do so. The more directions that Infor hear a particular request from, the more demand they will perceive. However, Infor have agreed that requests submitted via the User Group, which have come out at the top of our voting, will be given a higher priority.

Using the Enhancement Request System

The Infor Product Enhancement Request System can be found via your browser, here: Infor Concierge   

Please sign up using your Infor Concierge/Infor Support Portal account (professional email address).

If you are not sure if you have an account, please click on Reset my password to verify.

If you do not have an account, please go to Sign up now or request access from your organization’s Infor Support administrator.

There is a widget called “Enhancements” which displays views of the enhancements your organization or you as an individual have added, endorsed or subscribed for.

The complete ERS system can be accessed by clicking on the 9 dots (Waffle Icon) in the top left-hand corner and then clicking on the “Enhancements” icon.

An instructional video and a user guide are available under “About” then “Help”.

Other ways the User Group can help

Through meeting with and talking to other members, you might find people with similar interests and/or similar requirements. This may mean that you can team together and share the development costs of a particular change. It is known of instances where two (or more) companies have independently approached Infor for the same change, and both paid for the same change. It is not necessarily the case that Infor charged both companies full price for this, but the second change if sufficiently similar should have benefited from the work done on the first.  The benefits to all parties of combining the two requests up front should be obvious.

Contact us: + 44 (0) 1202 620700   office@sytelineusers.co.uk